Answered By: Sahar Ghandour
Last Updated: Jun 20, 2016     Views: 22

This error could be happening for more than one reason including having a previous account, wrong log-in information or an internet glitch, etc.

You will have to retry, follow the steps carefully and make sure that you are clicking on create account.

You can have a look at the Help section on the ebrary webpage.

You can also consult our How to download e-book guide and look at the tips for downloading from ebrary.

If the problem persists, please contact us by phone 01-350000 ext. 2620 or via our Online Chat service.

Be aware that you can donwload a specific number of pages each time because of the copy right rules.

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